Q&A

Dear Customers,

Thank you for choosing our brand. We are committed to providing you with high-quality products and services. Please carefully read our international logistics and return & exchange policy outlined below.

「International Shipping」

- We support worldwide shipping, allowing you to enjoy our products from any corner of the globe.
- For items that are in stock, we will ship them out within 7 business days. For items that are not in stock, we will send you an email to confirm the arrival time. If your order contains multiple items, we will wait for all items to arrive and ship them together.
- International delivery typically takes 7-18 business days, varying based on different regions and local customs clearance processes.
- You may not be able to track the location of your package during the first few days after it has been shipped, but please don't worry, as we use a completely secure shipping service. Tracking information will become available once the package reaches your local area. You can track your package at the following website: https://t.17track.net/zh-cn#nums=
- Please note that international shipping fees do not include potential tariffs and other related taxes. These charges are the responsibility of the buyer.

「Return & Exchange Policy」

- If the products you receive have quality issues, we support a no-reason return or exchange within 15 days.
- Before returning or exchanging items, please contact our customer service team via email with your order number and reasons for return or exchange.

-When applying for a return on the website, a 5% handling fee will be automatically charged. This fee serves as compensation for packaging wear and tear, personnel expenses, inventory fluctuations caused by prolonged shipping, and other related reasons.
- When returning an item, please ensure that the product is in its original condition, unworn, unwashed, and with complete packaging.
- Please be aware that, except for quality issues, the shipping cost for returned or exchanged items is borne by the customer.
- Once we receive the returned items and verify their condition, we will process your refund or exchange as soon as possible.

We understand that international shopping can bring some uncertainties, and our team is dedicated to ensuring that your shopping experience is as pleasant as possible. If you have any questions, please feel free to contact our customer service team at any time.

Thank you for your understanding and support.

Happy shopping!

 ——Bee's Knees Vintage Fashion